AN IMPORTANT MESSAGE TO OUR CUSTOMERS
The safety and wellbeing of our customers, team, and all Australians is our utmost priority. ACT wreckers want to let you know what we are doing in response to coronavirus (COVID-19).
This is an evolving situation, so please check back here regularly for updates as we closely monitor the situation and respond.
Elderly and Vulnerable Customers
We are working on ways to ensure that vulnerable customers, who need a bit more assistance, can get the help they need. We are prioritizing our senior citizens to ensure that existing customers over 70 can have a car removal service with us, and are working to expand this to other vulnerable customers who need our cash for cars service for health reasons. We’re also in contact with a range of charities and social agencies; this is a constantly-changing situation and we’re monitoring this closely. We encourage everyone to be mindful of those people who might need a little extra help at this time.
A little kindness goes a long way
Australians are all about fairness and at ACT WRECKERS want to make sure that when people are dealing with us, their health and safety are prioritized.
How can I be assured that your team is healthy?
The safety and health of our car removal team is our priority. Across our Canberra wreckers, we have taken the opportunity to review our processes and are reinforcing our normal hygiene measures, sharing the Ministry of Health guidelines on prevention and regularly communicating with our team across multiple channels about how to stay safe and healthy.
The goal of these essential practices is to slow the spread of the novel coronavirus. If too many people become sick at the same time, that could overwhelm Canberra’s hospitals.
What steps are your personal customers taking to ensure hygiene? Shouldn’t they be wearing gloves?
The health and safety of our customers and team is our utmost priority. We’re continuing to reinforce our good hygiene measures as well as sharing the Ministry of Health guidelines with our team.
WHAT’S HAPPENING OUT THERE?
There is much concern and people are altering their lives to protect themselves from COVID-19, Airlines are increasingly finding airplanes half-empty with Virgin and Qantas already canceling flights, the CEO taking a direct salary cut and talk of staff being stood down, the Summer Olympics in Tokyo has been postponed to 2021 and many tour operators are already finding it hard to make ends meet.
A lot of the issues we are facing are driven by fear caused partly by continued media focus and hype with perhaps a gap in knowledge of what Coronavirus is and how we can manage a potential outbreak.
WHAT ACT WRECKERS IS DOING IN LIGHT OF COVID19 PANDEMIC?
Prevention is much preferred than cure – we are prepared for whatever might happen whilst we ride this current storm. ACT wreckers are helping its team by giving them clarity around the coronavirus, We are implementing stringent sanitation procedures and make sure they are followed. Such as washing hands with soap and water for as frequently as needed and before and after every customer. Avoid touching their eyes, nose, and mouth, cough into their armpit or tissue and immediately wash hands. If any employee or client is sick, they should stay home and should contact health authorities. Again the Australia Department of Health website has excellent latest information around this.
As important as making sure our team are taking precautions – our clients need to be aware that you are too.
The coronavirus threat is real, it’s very important for everybody to follow safe sanitation procedures and most importantly do not overreact to all the hype. The more we understand using the fact the less stressed us and our team and clients will be so be prepared and be proactive in our response to the threat.